Frequently Asked Questions
How big are your Cookie Sandwiches?
Our Cookie Sandwiches measure 2.5 to 3 inches wide and about 2 inches high.
What is the shelf life of your Cookie Sandwiches and how do they need to be stored?
Just like your local bakery, we bake your Cookie Sandwiches fresh for your order to give you the best quality upon arrival and should be eaten as soon as possible.
Shelf life for most of our Cookie Sandwiches is 5-6 days or longer if kept refrigerated/frozen. Allow the cookies to adjust back to room temperature for best taste and texture.
Please take care not to leave Cookie Sandwiches in high temperature conditions.
Do you use preservatives in your products and are the ingredients safe?
All of our Cookie Sandwiches are baked fresh in our bakery using wholesome ingredients with no added preservatives or additives. We use the finest quality baking ingredients, using only ingredients that are safe for you. For specific ingredients used in each of our Cookie Sandwiches, go to that item description in our online store where the ingredients are listed.
After I place an order, how long does it take to process my order and ship?
Currently our lead time is 5-7 days then another 2-3 days shipping. Typically we ship on Mondays and Tuesdays. After placing your order online, it will be shipped within 7 business days Monday - Friday. During the Holidays, orders may take longer and please allow extra time for delivery.
Are my online purchases secure?
Purchases made through this website are directed through PayPal's shopping cart, where all major credit cards are accepted. PayPal is the premier online financial institution for exchanging currency. It is perhaps the most secure and reputable online bank used by millions.
How can I place several orders to different addresses?
Please complete each order separately and be sure to edit the shipping address during checkout. For bulk or corporate orders, please contact us.
How much do you charge for shipping and handling? Do you charge Sales Tax?
Shipping and handling fees may be found below. No sales tax is added.
Calculations based on 2-3 day air mail. If you prefer another shipment method and company please contact us.
Purchase Price Shipping Rate $1.00 USD - $25.00 USD $9.95 USD $26.00 USD - $100.00 USD $19.95 USD $101.00 USD - $300.00 USD $29.95 USD $301.00 USD - $500.00 USD $49.95 USD $501.00 USD+ $69.95 USD Do you ship outside the United States?
No, currently we only ship to addresses within the United States.
What if my order arrives damaged or I am unsatisfied with my products?
The Cookie Sandwich Co. stands behind all our products 100%. If you are not completely satisfied with your purchase, please contact us immediately after receiving your order for online store credit or replacement instructions. If an order was shipped to the address provided and it was undeliverable and/or not picked up in a timely manner unfortunately we will not be held responsible.
I would like to know more information about wholesale accounts.
Wholesale accounts are only available to businesses (verified by a current copy of a business license), and not normally available to individuals. Currently we only handle accounts in the San Diego/Southern California region.
Some special circumstances might apply where an individual may obtain wholesale prices, such as volume purchases for fund raising events, volume purchases for selling at holiday bazaars, or for charity events. Please contact us for information.
Do you cater weddings and other special events?
Yes. Anywhere in the San Diego/Southern California region. The Cookie Sandwich Co. will customize our product (color, ingredients and size) and packaging to fit your needs! Simply call us at 619-520-3657.
Who did your photography/web site?
All photographs by Masen Larsen. www.ma5en.com
Web site by Mike Aparicio. www.mikeaparicio.com
Thank you for your interest.